Welcome to loonflow’s documentation!

Introduction

• 1. Welcome to LoonFlow
  • 1.1 About This Documentation
    • Purpose & Scope
    • Conventions Used
    • Feedback and Support
  • 1.2 About Loonflow
  • 1.3 Get Help & Community Support
• 2. Who Need to Read This Guide

MCP

• Model Context Protocol (MCP) — Ticket Server
  • Overview
  • Authentication
  • Create a personal access token
  • Client configuration (example)
  • Supported tools
    • ticket_list
    • ticket_detail
    • ticket_prepare_handle
    • ticket_handle
    • user_list
  • Operational notes

Installation & Deployment

• 1. System Requirements
  • Server Hardware Requirements
    • Docker Compose Deployment
    • High Availability and Scalability Recommendations
    • Summary
  • OS Environment Requirements
    • Linux (Recommended)
    • Windows (Development Only)
    • macOS (Development Only)
• 2. Installation Guide
  • Developer Setup
    • Prerequisites
    • Backend Setup
    • Frontend Setup
    • Celery Worker (Optional)
    • Access the Application
  • Deployment with Docker Compose
    • Prerequisites
    • Installing Docker and Docker Compose
    • Downloading Docker Compose Configuration Files
    • Configuring Environment Variables
    • Starting Services
    • Accessing the Application
    • Common Management Commands
    • Troubleshooting
    • Important Notes

Core Concepts

• 1. Ticketing System Fundamentals
  • Ticket & Workflow
    • Ticket
    • Workflow
    • Sub-ticket
    • Sub-workflow
    • Flowchart
    • Accept
    • Forward
    • Force Forward
    • Force Close
    • Withdraw
    • Consult
    • Consult Submit
    • Notes

User Guide

• 1. Ticket Management
  • submit ticket
  • Query tickets
  • Handle Tickets
    • Ticket Detail
    • Admin Actions
    • Operation Record
• 2. Workflow Management
  • Create Or Update Workflow
    • Create New Workflow
    • Update Workflow
  • Workflow Version Management
• 3. Organization Management
  • User and Department Management
    • How to manage
    • Coming soon
  • Role Management
• 4. Setting Management
  • Tenant Management
    • Future roadmap
  • Application Management
    • Application types
  • Notification Management
    • Notification Types
  • Authentication Management
    • Microsoft OIDC authentication
    • WeCom authentication

API Reference

• Postman Collection

Release Notes

• r3.x Release Notes
  • r3.0.0
  • r3.0.1+
    • r3.2.2
    • r3.2.1
    • r3.2.0
    • r3.1.0
    • r3.0.1
• r2.x Release Notes
  • r2.0.0
  • r2.0.1+
    • r2.0.20
    • r2.0.19
    • r2.0.18
    • r2.0.17
    • r2.0.16
    • r2.0.15
    • r2.0.14
    • r2.0.13
    • r2.0.12
    • r2.0.11
    • r2.0.10
    • r2.0.9
    • r2.0.8
    • r2.0.7
    • r2.0.6
    • r2.0.5
    • r2.0.4
    • r2.0.3
    • r2.0.2
    • r2.0.1
• r1.x Release Notes
  • r1.0.0
  • r1.0.1+
    • r1.0.13
    • r1.0.12
    • r1.0.11
    • r1.0.10
    • r1.0.9
    • r1.0.8
    • r1.0.7
    • r1.0.6
    • r1.0.5
    • r1.0.4
    • r1.0.3
    • r1.0.2
    • r1.0.1
• r0.x Release Notes